As cable has become more and more competitive — and now across multiple product lines – Retention has become more important than ever! If you need ideas, proven solutions or help justifying a program, these companies can help!
SubscriberWise is the leader in risk management solutions for the cable industry. SubscriberWise solutions incorporate a comprehensive approach to risk and decision management across the subscriber life cycle from origination and retention to fraud and debt recovery. Based in Massillon, Ohio, SubsriberWise was founded on the premise that an intelligent understanding of subscriber behavior can significantly reduce an operator’s risk exposure without compromising growth and selling opportunities. SubscriberWise Risk Management Solutions incorporate proprietary data sources with powerful scoring and analytics. Combined with years of cable industry data, these solutions help operators make cost-effective decisions before approving a customer’s service and installing costly equipment.
TCW Comments: The best retention is prevention. SubscriberWise can help you connect the customers most likely to retain your service!
Brogan & Partners is a full-service marketing company with experience retaining our client’s customers as part of a integrated marketing campaign, or as part of a stand alone program. They know how to created cost-effective programs that build customer loyalty and ROI.
TCW Comments: Brogan & Partners is creative, but not for creative-sake, for business sake and this is once again demonstrated in their cable exclusive retention program that is being introduced in mid 2008. They do what they do best and then bring in other retention experts to supplement their efforts. My Cable Rewards is definitely worth a look!
Joe Scott, with TTC Marketing, can help you solve your tele-service needs. We have extensive experience in outbound sales such as: Service Upgrades, Bundled Sales, Telephony, High Speed Data, Digital Cable, DVR upgrades, Billing Reminder Calls, Not Done’s, Courtesy Calls, Surveys, Outage Updates, Premium Channel Upgrades; The list can go on and on. For Inbound CRM solutions; we have experience in sales verifications, customer service overflow, billing explanations, order processing, save programs, and many more! We operate 365/24/7. We have thousands upon thousands of hours of experience whether for a short term or extended time frame. We can do that!
NorthStar TeleSolutions is the leading provider of subscriber support services to broadband service providers across North America. Whether you seek a partner for customer service, billing, collections or marketing needs, we offer a comprehensive portfolio of services that we will customize to provide the personalized service your business needs and your customers demand.
Our suite of products and services include:
• Outsourced Customer Care
• Overflow and After Hours Answering Service
• Billing and Subscriber Management Software
NorthStar supports all leading billing systems for real time access and support of your customer accounts:
• CSG
• Convergys
• DST Innovis
TCW Comments: Integrated, quality customer service are a key to customer satisfaction and retention. NorthStar helps provide a quality customer experience that achieves your retention goals.
It’s as important to hold onto your current customers as it is to go after new ones. We’ll work with you to develop cost-effective retention programs that will help keep your customers happy and loyal to you.
TCW Comments: Meaningful communications to your customers is vital to making them satisfied. DeLeon will help you make sure the right customers, get the right messages!
Since 1987 OKS-AMERIDIAL Worldwide has been a leading global provider of Call Center, Direct Mail, and Business Process Outsourcing Services. OKS-Ameridial has been a “Top 50 Service Provider” every year since 1992.
OKS-Ameridial offers a full range of inbound and outbound call center services. OKS-Ameridial supports inbound/outbound customer upgrade and acquisition campaigns, customer care and billing, high speed broadband, telephone service, and technical support.
TCW Comments: OKS-Ameridial can be part of your efforts to survey and satisfy your customers and increase loyalty and retention.
